Privacy Policy

1. Privacy Policy overview

This Privacy Policy describes how MidnightFlopClub ("MidnightFlopClub", "we", "us" or "our") collects, uses, discloses, and safeguards your personal information when you interact with our website at https://midnightflopclub.com, when you make a reservation, register for our offline poker evenings, or enquire about private functions and events.

Our venue is positioned as a premium Australian restaurant and social destination. While our poker evenings are an important part of the experience, they are offered purely as entertainment with no real-money gambling. This policy explains how your details are handled in connection with those services and with your broader dining experiences.

By accessing our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the handling of your personal information as described in this document, subject to your rights under applicable Australian privacy law.

2. Information we collect

We collect personal information that enables us to deliver refined, tailored hospitality experiences. The types of information we may collect include:

• Identity and contact details, such as your name, email address, mobile number, and, where relevant, organisation or company name.
• Reservation details, including preferred date and time, party size, occasion type, seating preferences, and any accessibility, dietary, or menu requirements you choose to share.
• Poker evening registrations, such as the date of the event, your attendance preferences, and any relevant hosting or group details for social poker evenings and tournaments.
• Private function and event information, including event concept, estimated guest numbers, format (e.g. corporate dinner, birthday, VIP celebration), and any special service requirements.
• Communication preferences, including how you prefer us to contact you and the categories of updates you wish to receive (for example, chef’s tasting menus, seasonal events, or poker evening announcements).
• Interaction and enquiry information, such as messages you send via our online forms, responses you provide when we follow up on a reservation, and feedback shared after your visit.
• Technical and usage information, which may include your IP address, browser type, device identifiers, pages visited, time spent on pages, and referral sources collected through cookies and similar technologies when you browse our website.

In most cases, we collect personal information directly from you, for example when you complete our online reservations form, register for a poker evening, or submit an enquiry via the Contact Us page. We may also receive limited information from trusted booking partners or service providers where you have provided your details to them for the purpose of arranging a reservation with us.

3. How we use your information

We use your personal information to create elevated, seamless hospitality experiences and to operate our business in accordance with Australian privacy law. Typical uses include:

• Processing reservations and bookings – confirming, modifying, and managing your restaurant reservations and group bookings, including sending confirmations, reminders, and relevant pre-arrival information.
• Organising poker evening registrations – managing attendance lists for our offline, social poker evenings, communicating schedules and format details, and accommodating group or table preferences.
• Responding to enquiries – answering questions and providing tailored proposals for private functions, corporate events, birthdays, and other special celebrations.
• Enhancing guest experience – understanding your preferences and requests so we can offer appropriate menu recommendations, seating options, and personalised touches in line with your expectations.
• Sharing event updates and curated offers – where permitted, sending you information about chef’s specials, seasonal menus, poker-themed social evenings, and exclusive hospitality experiences that may be of interest to you.
• Operating, protecting, and improving our website – analysing site usage, troubleshooting issues, enhancing performance, and refining the online journey, all with the aim of providing a smooth luxury browsing experience.
• Compliance and legal obligations – meeting our obligations under Australian laws and regulatory requirements, cooperating with law enforcement where required, and managing disputes or claims.

We handle your personal information only for purposes that are reasonably necessary for our operations or as otherwise permitted or required by Australian privacy law. Where we rely on your consent, you may withdraw that consent at any time, subject to legal or contractual restrictions.

4. Use of cookies

Our website may use cookies and similar technologies to create a smooth, cinematic browsing experience and to help us understand how guests interact with our content and features.

Cookies are small data files placed on your device when you visit our site. They allow us to recognise your browser, remember certain preferences, and measure the performance of different sections of the website, such as the Cuisine, Lounge, Cocktails, Events, and Poker pages.

The types of cookies we may use include:

• Essential cookies – required for the site to function properly, such as enabling core navigation and reservation-related features.
• Performance and analytics cookies – helping us understand how visitors use the site so we can refine layouts, content, and flows for a premium digital experience.
• Preference cookies – remembering certain choices you make so your subsequent visits feel more tailored and convenient.

You can manage or disable cookies through your browser settings. Please note that if you choose to block certain cookies, some features of our website, including our online Reservations and Contact Us forms, may not function as seamlessly.

5. Data security

We take extensive measures to help protect your personal information from unauthorised access, loss, misuse, or alteration. While no online system can be guaranteed as completely secure, we are committed to maintaining a robust security posture that reflects the premium nature of our venue.

Our safeguards may include:

• Secure server technologies – using encryption and secure protocols designed to protect information in transit between your browser and our systems.
• Access controls – limiting access to personal information to authorised team members and trusted service providers who require it to perform their duties.
• Data minimisation and retention – collecting only the personal information we reasonably need and retaining it for no longer than is necessary for the purposes described in this policy or as required by law.
• Internal policies and training – implementing guidance for staff on appropriate handling of guest information and reinforcing a culture of respect for privacy.

If you have reason to believe that your personal information held by us has been compromised, please contact us promptly using the details on our Contact Us page so that we can investigate and, where appropriate, take additional protective steps.

6. Third-party sharing

We do not sell your personal information. We only share personal information with third parties where it is necessary to facilitate your experience with MidnightFlopClub or where we are legally required or permitted to do so.

Examples of third parties with whom we may share information include:

• Reservation and booking partners – providers that help us manage reservations, confirmations, guest lists, and waitlists.
• Event and function collaborators – carefully selected partners involved in delivering elements of your private event experience (for example, styling or entertainment), where sharing limited details is necessary to coordinate the occasion.
• Technology and infrastructure vendors – trusted services that host our website, maintain our systems, or provide analytics that inform the refinement of our digital experience.
• Professional advisers and authorities – legal, regulatory, or law enforcement bodies where disclosure is required or authorised by Australian law.

Where we share your personal information with service providers, we expect them to handle it securely, use it only for the agreed purposes, and uphold strict confidentiality standards consistent with this Privacy Policy and Australian privacy principles.

7. Email communications and marketing

As part of your relationship with MidnightFlopClub, you may choose to receive curated communications from us, including:

• Invitations to seasonal menus, chef’s table experiences, and tasting events.
• Announcements of upcoming offline poker evenings, tournaments, and themed social nights.
• Exclusive offers for corporate dining, private celebrations, and VIP evenings.
• News, stories, and highlights from our Events and hospitality experiences.

We will only send you marketing communications where permitted by law and, where required, with your consent. You can opt out at any time by using the unsubscribe link included in our emails or by contacting us through the Contact Us page and asking to update your communication preferences.

Even if you opt out of marketing, we may still contact you with essential service messages, such as booking confirmations, important updates about a scheduled reservation or poker evening, or responses to enquiries you have submitted.

8. Access and correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe any of that information is inaccurate, incomplete, or out of date.

To make an access or correction request, please contact us using the details provided on our Contact Us page. For your security, we may need to verify your identity before processing your request. We aim to respond promptly and in accordance with our obligations under Australian privacy law.

In some circumstances, we may be permitted or required to decline part or all of an access request. If that occurs, we will explain the reasons to you, subject to any legal restrictions on disclosure.

9. Reservations and online forms

When you submit information through our online Reservations form, register for a Poker evening, or complete any enquiry forms on the site, the details you provide are used exclusively for managing your booking, request, or event planning.

This may involve:

• Reviewing your requested date, time, and party size to confirm availability.
• Coordinating menu, beverage, and seating options tailored to your occasion.
• Planning social poker experiences that reflect your group’s preferences, keeping the focus on entertainment rather than gambling.
• Following up on any additional information needed to deliver your experience to the standard you expect.

Information submitted through our forms is processed using secure systems and handled by authorised team members and, where relevant, trusted service providers who support our reservation and event operations.

10. Children’s privacy

MidnightFlopClub is designed as an adult venue, with a strong focus on refined dining, premium cocktails, and sophisticated poker-themed social evenings. Our services, events, and online bookings are intended for guests aged 18 years and over.

We do not knowingly collect the personal information of minors. If we become aware that personal information has been collected from a person under 18 without appropriate consent, we will take reasonable steps to delete that information and, where appropriate, adjust our records and communications.

If you believe that a minor has provided personal information to us, please contact us via the Contact Us page so we can promptly address the situation.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our operations, our digital experience, or our legal and regulatory obligations. Any updated version will be posted on this page, with the "Last updated" date revised accordingly.

We encourage you to review this page periodically, especially when you make a new reservation, register for a poker evening, or plan a private function, so that you remain informed about how we handle your personal information.

12. Contact information

If you have any questions, feedback, or concerns about this Privacy Policy or the way MidnightFlopClub handles your personal information, we invite you to contact us so we can assist.

For privacy enquiries, access or correction requests, or to update your communication preferences, please reach out via our Contact Us page. Our team will review your request and respond as promptly as possible, in line with our commitment to respectful, transparent hospitality.